Terms & Conditions
Last updated: [PLACEHOLDER — insert date]
These Terms & Conditions govern the use of the Parcel2YourDoor service ("we", "us"). By signing up for Parcel2YourDoor you agree to these terms.
Business details
[PLACEHOLDER — company legal name, registered number, VAT number, registered address]
The service
- Parcel2YourDoor receives parcels on your behalf, securely holds them and delivers them to your apartment door.
- Service availability is subject to your development being within our current service area.
- Membership is €24.99/month and includes two standard doorstep delivery drops per week.
- Additional standard deliveries are €4.99 each.
- Urgent Same-Day Delivery is €4.99 and is subject to availability.
- Send & Return is €6.99 (handling fee). Carrier/postage charges are separate.
- Holiday Hold is €9.99 and is limited to a maximum of 28 days.
- Standard parcel limits: 20 kg and 100 × 60 × 60 cm. Oversized or overweight parcels may require separate approval.
Your responsibilities
- Provide accurate delivery and contact information.
- Follow the Parcel2YourDoor addressing instructions provided during onboarding.
- Provide the correct prepaid return label for Send & Return where required.
- Ensure the goods you have delivered are not prohibited, dangerous, illegal or otherwise unsuitable for the service.
Parcel protection
Eligible parcels include protection up to €50. Additional protection is available at 5% of the declared value above €50. Maximum declared/protected value €5,000. Eligibility and exclusions apply.
Payment
Payment is arranged directly with us during onboarding and ongoing service. Payment terms: [PLACEHOLDER]
Cancellation
[PLACEHOLDER — cancellation notice period and process]
Liability
[PLACEHOLDER — liability caps, insurance details, dispute-resolution process, governing law]
Contact
Message us on WhatsApp or email [PLACEHOLDER — support email].